About Us

Our staff is a unique group of professionals with decades of combined experience in the fields of medicine, law and insurance.

Both the medical expertise and legal expertise necessary to evaluate medical malpractice claims require a highly skilled and specialized claims examiner. We understand that the unique characteristics of a professional liability claim: higher exposures, more complex facts, more complex laws, and more complex insurance coverage issues, require a more experienced, more knowledgeable, and more capable claims examiner.

When To Contact The Claims Department

They are the people you never hope to never need, but if you do, our Claims Department is the group of proven professionals you want on your side. Call your claims examiner when:

• You have been sued;
• You have been served with a subpoena;
• You have been contacted by your state board of medicine
• You have been notified of an adverse outcome about a patient
• You have been contacted by an attorney requesting your medical records

You can find your claims examiner in the chart below. If you are unsure of whether or not to call claims, you may call our main number, (800) 245-3333 and press 0. We will be glad to route your call to the correct customer service representative.

Claims History Requests

Requests From insureds:
No Charge

Please send a written request signed by the insured. The request must include the insured’s full name, address, and phone number. The Policy Number should be provided if it is available. Submit information to appropriate party below.

Requests From Third Parties:
$20.00 Mailed, or $30.00 Faxed

Third parties are asked to submit a request in writing along with a written authorization from the insured to release the information. They must include a check made out to Professional Risk Management Services, Inc., or credit card number with an expiration date and the amount to charge to the card to process the fee. Submit information to appropriate party below.

Claims History Requests

Requests From Insureds:

No Charge

Please send a written request signed by the insured and includes the insured's full name, address, and phone number. Provide Policy Number if available. Send request to appropriate party.

Requests From Third Parties:

$20.00 Mailed, or $30.00 Faxed

Please submit a written request with written authorization from the insured to release information. Include a check to PRMS, Inc., or credit card number with an expiration date and the charge. Send request to appropriate party.

CHR Addresses

Please submit Claims History Requests to the proper representative below:

Mailing Address

PRMS, Inc. - CHR Request
1515 Wilson Boulevard, Suite 800
Arlington , VA 22209

Contacts by State

If you need to contact your claims examiner, select your state of practice for contact information: